What we hold about your child, why, and what you can do about it.
Your child's school decides what is recorded and why. TeachIn Academy processes it on the school's instructions. Under the Digital Personal Data Protection Act the school is the Data Fiduciary and we are the Data Processor. If you want something changed or removed, the school is who to ask, and they can act on it themselves.
On servers in India. It does not leave India.
Where AI features are switched on, only a teacher's own prompt or a learner's own question is sent to the provider. No learner name, no learner work, no marks and no attendance data are ever sent. Requests that ask for work about a named child are refused before any network call is made. This is enforced in the software, not by policy.
Free-text AI chat is switched off entirely for learners under thirteen. The Act requires verifiable guardian consent for that kind of processing, and we would rather not offer it at that age than offer it badly.
Every consent screen in the parent portal is separate and every change is logged with a date.
Academic records for seven years after a learner leaves, which is what schools are generally required to hold. Gate tap events for twelve months. A lapsed trial is deleted after thirty days.
Raise it with your school first — they hold the data and can act immediately. If that does not resolve it, our grievance officer is reachable at grievance@teachinacademy.com and must respond within thirty days. You may then complain to the Data Protection Board of India.